Privacy Policy
Last Updated: 03.03.24
Welcome to FTR Trading Limited, (“we,” “us,” or “our”) online trading community, operated through the website www.ftrtrading.com and on the Discord platform. Protecting your privacy is important to us, and we are committed to ensuring that your personal data is handled securely and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and UK cookie laws.
1. Personal Data We Collect
We collect various types of personal data from users and customers to provide our services effectively. This includes:
- Names: We may collect your name when you register an account or interact with us.
- Email addresses: Your email address is collected to facilitate communication and account management.
- IP addresses: We may collect IP addresses for security purposes and to analyze website usage patterns.
- Bank details: When you make purchases or payments on our website, we may collect bank details for transaction processing.
- Location information: We may collect your location to provide localized services or for security purposes.
- Discord usernames: If you participate in our trading community on Discord, we may collect your Discord username for identification and communication purposes.
2. How We Collect Personal Data
We collect personal data through various channels:
- Discord: Personal data may be collected when you interact with our trading community on Discord, such as when you join our server or participate in discussions.
- Stripe Payment Systems: When you make payments on our website, your personal data may be collected through our payment processor, Stripe, via Whop.
3. Purposes of Data Processing
We process personal data for the following purposes:
- Order processing: We use personal data to provide services, and fulfil customer requests.
- Marketing: Personal data may be used to send promotional offers, newsletters, or other marketing communications.
- Analytics: We analyze personal data to understand user preferences, improve our services, and optimize the user experience.
4. Sharing of Personal Data
We respect your privacy and do not sell or share your personal data with third parties for their marketing purposes. However, we may share personal data with trusted third-party service providers to facilitate order fulfillment, payment processing, or to improve our services.
5. Cookies
We use cookies on our website to enhance your browsing experience and to analyze website traffic. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies, which are temporary and deleted when you close your browser, and persistent cookies, which remain on your device for a longer period.
By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings. Please note that blocking certain types of cookies may impact your experience on our website.
6. Security Measures
We take the security of your personal data seriously and implement various security measures to protect it. This includes using encryption, secure payment processing services, access controls, and regular security assessments.
7. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Typically, we retain personal data for a period of up to 6 years to comply with legal and regulatory requirements.
8. User Rights
Under data protection laws, you have certain rights regarding your personal data. This includes the right to access, correct, or delete your personal data. If you have any questions or requests regarding your personal data, please contact us at [email protected].
9. International Transfers
As an internationally operating business based in the UK, personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal data.
10. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data processing practices or legal requirements. We encourage you to review this Privacy Policy regularly for any updates. Significant changes will be communicated to you through our website or via email.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected]. We are here to assist you and address any inquiries you may have regarding the handling of your personal data.